Testimonials
Varella Endodontics
Patient Review by Benjamin H
I was very impressed with all aspects and will certainly return if more dental work is needed in the future. The office staff, assistants, and Doctor were all totally professional, but still very warm in regard to how I was treated. Everything was explained before, during, and after my procedures, as well as all aspects of my insurance coverage. I absolutely recommend Dr. Varella and his staff.
- Benjamin H
Patient Review
While I know that Dr Varella is extremely competent and a very good endodontist, the front office representative is not a pleasant first impression. While she eventually becomes a fair representation of the dentist, the first impression is extremely off-putting. It seems pretty clear you are just annoying her and she wants to address your concerns when she finds it convenient. Also, and more importantly a deciding factor in my rating, I was promised adjusted pricing on my root canal because of prep work done by my general dentist in advance. Even Dr Varella himself winked and told me "we will take care of you, don't you worry.". When it came time to make good on these promises, no shock she acted as if I was completely making it up and hearing what I wanted to. In the end, there was no allowance made for the assurances from both the general dentist at Aspen Dental and Dr Varella himself. I was made to pay full price, upwards of $600. I was only offered the option to pay two checks, both postdated within 30 days of each other, starting the day of the procedure. I asked her to run my secondary insurance and she said if they accept it I am not allowed to have the two payments. I struggled to come up with the money and begged her to work with me... Absolutely refused then just didn't return my calls. I have had to wait 6 months because she refused to work with me in any way which I intend to chew the doctor's ear over in two weeks when I finally can pay for the procedure. I do not think it is ok to assure someone you are going to work with them to their face then completely and unapologetically refuse to do so all while insinuating they are making it up. Bottom line .... Very good dental work and skilled, kind dentist but the reception leaves A LOT to be desired.
- Kelli Henry
Patient Review
Was a complete horrible experience. The woman working the front counter was rude, and impatient. Worst experience ever! Highly recommend to look for real professional places instead of coming here.
- Amanda Flores